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Repairs Scheduler

Skelmersdale

Repairs Scheduler
Skelmersdale
Temporary to Permanent
£13.00ph Umbrella PAYE

The Client
My Client is one the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide. Due to managing an increased number of properties, my Client is looking to recruit an additional Repairs Scheduler to join their busy team in Skelmersdale.

The Role
Based from their very busy offices in Skelmersdale and reporting to the Senior Planner, you will be required to take incoming calls from tenants, customer services, site supervisors and operatives. Calls will be a range of queries such as; tenants requiring repair appointments, operatives needing more work, jobs that need rearranging or requiring more time. You will be required to log all calls with clear notes on to an in-house computer system and schedule to the relevant Engineers diary depending on their skill set and the region they are based.

Duties:
First point of contact for customers, clients and operatives.
Receiving calls from customers/customer services with repairs & maintenance requests and logging them onto an in-house computer system.
Receiving calls from tenants with queries or issues about repairs already in progress
Diagnosing the priority of each repair logged and offering the customer a suitable appointment
Managing/Scheduling the Operatives diaries and re-arranging appointments if necessary.
Closing 'jobs down' when complete
Raising new 'jobs' following Supervisors site visits
Actioning the generic mailbox and respond to queries and/or bookings
Manage diaries to ensure emergencies are covered throughout the day
Shuffling jobs around on diaries, focusing on target dates and assessing the urgency of some repairs

Skills:
Must be a team player but must also be able to work on own initiative
Must be able to prioritise a very busy workload
Must have excellent communication skills and telephone manner
Must be able to handle a high volume of calls
Must be able to diagnose a repair/priority
Must be familiar with 'SOR' codes (Schedule of Rates)
Must be computer literate
Must have previous Planning / Scheduling experience within the Social Housing sector
Must be able to handle challenging or sensitive situations i.e. calls from concerned tenants

Benefits
£13.00ph Umbrella PAYE
Comprehensive pension and medical package.
Plus, you will have the opportunity of working with one of the UK's leading Social Housing Contractors.

This is a temporary to permanent position and application is by CV only. If you are interested in this Repairs Scheduler role, please forward your CV to dstilwell@fr-group.co.uk

Applying For This Position
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Please Note
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Skills and experience

Scheduler, Planner, Repairs Scheduler, Social Housing

About Fawkes & Reece

Fawkes & Reece

As one of the UK's leading Technical Recruitment Consultancies, Fawkes & Reece provides a high quality recruitment service that is built around the ethos of working closely with our clients and job seekers in order to find the ideal match.

Specialising in the Technical Recruitment sector we recruit for a dedicated client base of over 5,000 leading organisations covering: Construction and Engineering, Residential Development, Housing Management, Town Planning, Regeneration, Highways, Traffic & Transportation and the Surveying and Property sectors.

In order to deliver consistency and high service levels we have dedicated teams of consultants specialising in key industry sectors. Our consultants are trained in all aspects of the recruitment process to ensure they can manage a vacancy from the early stages, communicate with all parties and professionally take the vacancy through to the successful placement.

Setting high service standards Fawkes & Reece continue to invest heavily in internal and external training courses in order to continually improve and develop our service and support all our consultants to become REC qualified.

www.fawkesandreece.co.uk

United Kingdom, Europe

Position is an indication of the job position only. Exact location is not shown.

Details

  • Salary
    £11 to £13 per hour
  • Location
    Skelmersdale
  • Company
    Fawkes & Reece
  • Posted By
    Fawkes & Reece
  • Date Posted
    10/11/2021
  • Application Closing
    08/12/2021
  • Start Date
    10/11/2021
  • Job ID
    936359
  • Employer Reference
    VAC-326083
  • Job Functions
    Customer Service
  • Industries
    Construction
  • Job Type
    Contract
  • Home Working Possible?
    No
  • Estimated Job Duration
    (if contract or part-time position)

    Temp to Perm

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